Support

Contact us

Send your question to support@astriavpn.com — we respond within 24 hours.

Common topics

Connection issues

If the VPN won’t connect, try changing the connection mode in Settings: start with AstriaVeilLink-5 (our default) and, if it runs unstably, move to -4, -3, -2 and -1 — each step down trades a little speed for more reliability.

Account & billing

You can cancel your subscription at any time from your account dashboard at billing.astriavpn.com. Refunds are available within 7 days of purchase.

App setup

Download the app at astriavpn.com/download. After installing, sign in with your account email and password and tap “Connect”. No extra setup needed.

AstriaVeilNetGuard & Ad Blocker

AstriaVeilNetGuard routes all DNS queries through our own recursive resolvers — no Google, no Cloudflare. The Ad Blocker blocks 85,000+ ad and tracker domains at the DNS level. Both features work automatically when enabled in Settings.

Service status

Server response times are shown in the app: each server in the list has its ping next to it. If one location is unavailable, choose another.